 On a route that I travel each week, I usually phone one of my sisters for a chat. However, there's a stretch of about two blocks where there's interference with my cell reception, and I either lose parts of the conversation, or the call drops altogether. When we reconnect, we have to find where we got cut off and try to pick up the thread of the conversation. A similar thing can happen when people are talking face to face. Have you ever been having a conversation where it felt like, instead of listening to you, the person in front of you was waiting for you to finish so they could take their turn speaking? Of course, an interesting conversation will spark ideas and responses, but when we stop listening because we're busy thinking about what we're going to say next, we've dropped the connection. I facilitate a few different improv games that are structured so that people cannot respond until they've heard the last word their partner speaks. It's good listening practice, and a good reminder to make sure you don't drop the call when you're having a discussion. In this article, Francesca Gino of Harvard Business School discusses how improv exercises can improve leadership and team morale and effectiveness: Using Improv to Unite Your Team.
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